Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day you call. Our rapid response team carries common replacement parts and motors in our fully-stocked service vehicles. For standard motor repairs, expect 1-2 hours on-site. If a motor replacement is needed, we typically have popular models in stock for immediate installation. For less common motors, we can usually source parts within 24-48 hours while providing temporary solutions to secure your garage.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure typically results from several factors: Age and wear (motors last 10-15 years on average), power surges from electrical storms, overheating from continuous use without breaks, lack of maintenance causing strain on the motor, misaligned tracks forcing the motor to work harder, broken springs putting excess load on the opener, and moisture or humidity damage to electrical components. Regular maintenance can prevent most motor issues by catching problems early.

Question 3

Do you offer financing for new modern door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options including 0% interest for 12 months on qualifying purchases, low monthly payment plans, and quick approval process. Our team can discuss financing during your free consultation. We believe everyone deserves a safe, functional, and beautiful garage door, and we work to make that affordable.

Question 4

What is included in your 3-year warranty?

Accepted Answer

Our industry-leading 3-year warranty covers all parts and labor for any repairs or installations we perform. This includes springs, cables, rollers, hinges, panels, openers, and all associated hardware. If anything we installed or repaired fails within 3 years due to workmanship or part defects, we'll fix it at no additional cost. Normal wear and damage from accidents or misuse are not covered.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, ideally before winter. However, if your door gets heavy use (opening 4+ times daily), consider service every 6 months. Between professional visits, you should monthly lubricate moving parts, check for unusual noises, test the safety reversal system, and visually inspect springs, cables, and rollers for wear.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained and certified to work on all major garage door brands including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, CHI, and many more. We also service older and discontinued models, and can often find compatible replacement parts.

Pittsfield

Frequently Asked Questions

Related Pages

Still Have Questions?